Refund eligibility depends on the confirmed booking terms, deposit stage, weather conditions and operator policy.
Refund basis
Refunds are handled according to the written agreement between guest and operator. Deposit timing, cancellation reason, route changes and services already prepared can affect eligibility.
Non-refundable costs
Custom decoration, catering, special equipment, marina reservations or third-party extras may be non-refundable once confirmed.
Disputes
Written messages, payment records and confirmed terms should be kept to help resolve refund questions.
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